Terms and Conditions

All Packages and Offers are subject to the ‘Packages and Offers Terms and Conditions’.

Terms and Conditions for named Packages and Offers are in addition to the Standard Packages and Offers Terms and Conditions.

Full pre-payment required at the time of purchase. Bookings made on these rates cannot be changed, transferred, or refunded at any time.

All Packages and Offers are subject to availability, are at the Hotel’s discretion and certain dates may be excluded. Packages and Offers may not be used in conjunction with other packages, offers or promotions.

Only a proportion of the hotels rooms at any time may be available under select Packages and Offers. Where there is no availability for a Package or Offer for a certain date, standard room rates for room only or bed and breakfast will apply.

Packages and Offers are all pre-payable in full at the time of booking and are non-refundable and non-transferable. At the hotel’s discretion, reservations may be amended once to a new arrival date within the travel window of the Package or Offer.

All residents shall benefit from free use of the Retreat Health Club facilities which are open every day. For details on dedicated children’s swim times please visit https://www.redworthhalldurham.co.uk/spa/fitness/. Outside of these times the pool area is for adult use only (18 yrs +). Towels are provided. Lockers require a £1 coin to operate.

Unless otherwise stated, all Packages and Offers offering overnight stays are based on 2 adults sharing a room. Family Package and Offers are based upon 2 adults and up to 2 children staying in a purpose designed family room. If additional child spaces are required, guests are required to inform the hotel directly upon booking.

The inclusions within each offer will be exactly as specified in the offer detail itself. Breakfast where included and unless otherwise stated, shall be a buffet breakfast selection, including a continental and full English breakfast offering. Room Service breakfast incurs a £5 tray charge.

Dinner, where included and unless otherwise stated, shall be a choice of two courses from the standard 1744 restaurant menu. Reservations may be made in advance via www.redworthhalldurham.co.uk to secure preferred times. The menu provided may contain a small number of dishes that show a supplement to the Package and Offer. Guests may order a 3rd course for an additional £6 charge or additional beverages. Supplementary charges are payable on your dinner bill.

Children can choose from our family-friendly “Little Ones” menu with the option to upgrade to our Restaurant Menu for just £10 per child.

We are able to cater for all dietary requirements and allergies. For complex needs please contact the hotel directly.

Guests may take their dinner allocation as £25 per person to spend on food items from our Lounge menu, served in the lounge and bar areas. Alternatively, the allocation may be used on Room Service food items. Room Service outside of breakfast hours incurs a £7.50 tray charge.

Dogs are not permitted in the restaurant. Owners should enquire which areas of the lounges are suitable to eat with dogs present. There are only a very small number of dedicated dog-friendly rooms at the hotel and pets may only accompany guests with a pre-booked dog-friendly room. Dogs and pets incur a nightly charge of £10.

For any further queries please contact the Reservations Team on [email protected] or 01388 770600

Stay Your Way Sustainability Initiative

Any skipped cleans must be registered with reception with 1 x drink per person per skipped room clean available upon a minimum 2-night stay. Eligible drinks must be redeemed in hotel restaurant or bar and include 1 x 25ml glass of house wine, 1 x draught soft drink, 1 x bottle of beer or 1 x single measure house spirit and mixer. Alcohol for over 18’s only. No cash alternative.

Book Direct Bundle

10% discount valid on direct online bookings only. Promo code ‘BOOKDIRECT’ must be used upon purchase to redeem offer. Available on flexible and advanced purchase room rates only. BOOKDIRECT code can not be used in conjunction with any other package or offer available. Late check-out free of charge until 12pm. 10% off retail beauty spa products available for purchase in Retreat Spa. Offer cannot be redeemed for cash. Offer subject to availability and may change without notice.

Full Payment is taken at the time of booking. Non refundable and non transferable.

Our “Little Ones “ Menu is aimed at 2-8 year olds and 2 courses are included from this menu which is shown on our website.

Older children are welcome to order from this menu though portion sizes are geared towards younger children.

Where the £10 upgrade to 2 courses from the Restaurant menu is selected, adult portions will be served unless you request otherwise.

Offer includes 4-nights’ accommodation, breakfast & a two-course dinner on 2 of your night’s stay per person, afternoon tea on a day of your choice, a bottle of Prosecco on arrival and 15% off Spa treatments. Promotional code ‘GBB’ must be used upon booking

Offer includes 7-nights’ accommodation, breakfast & a two-course dinner on 3 of your night’s stay per person, a picnic lunch on a day of your choice during the stay, afternoon tea on a day of your choice during the say, a bottle of Prosecco on arrival, a free Deluxe Room upgrade and 15% off Spa treatments. Promotional code ‘GBB’ must be used upon booking.

Offer includes overnight accommodation in a Deluxe Spa Double Room with spa bath, birthday banner, card in your room, long stem roses, a 2-course Dinner in 1744 Restaurant per person, in-room chilled, and a chocolate plate.

Offer includes overnight accommodation in a Deluxe Spa Double Room with spa bath, anniversary banner & card in your room, heart shaped petals on your bed, robes, flip flops, a 2-course Dinner in 1744 Restaurant per person, in-room chilled Prosecco, and a chocolate plate

This package includes breakfast, accommodation, 2 course dinner in our 1744 Restaurant and use of the Retreat leisure facilities, along with a bottle of Prosecco ready for your arrival. Full Prepayment taken at time of Booking. Non refundable

GBB Rates available until the end of December 2023

Full Payment is taken at the time of booking. Non-refundable and non-transferable.

Our “Little Ones “ Menu is aimed at 2-8 year olds and 2 courses are included from this menu which is shown on our website.

Older children are welcome to order from this menu though portion sizes are geared towards younger children.

Where the £10 upgrade to 2 courses from the Restaurant menu is selected, adult portions will be served unless you request otherwise

 

Terms and conditions:

2024 extra charges

Additional Evening Only Guests are £25.00 per person

Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person

Civil Ceremony Room Hire is NOT included in any of our packages, additional charges do apply

A £1,000.00 room hire charge applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall on any package

…………………………

2025 extra charges

Additional Evening Only Guests are £26.00 per person

Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person

Civil Ceremony Room Hire is NOT included in any of our packages, additional charges do apply

A £1,000.00 room hire charge applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall on any package

January – December 2024  Price based on minimum guest numbers.

Civil Ceremony Room Hire is NOT included in the package, additional charges apply. A supplement charge of £1,000.00 applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall.

Additional Evening Only Guests are £26.00 per person

Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person

Civil Ceremony Room Hire is NOT included in the package, additional charges apply

A supplement charge of £1,000.00 applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall

Only valid for available dates from 1st November 2023 – 31st March 2025 or 1st November 2024 to 31st March 2025

Available for new bookings only

  • Offer is Subject to Availability
  • Only applies to new bookings
  • 15% off Spa Treatments booked in Advance only
  • Full payment at the time of booking, non refundable

New members only – Full payment required Only valid from – No transferable – None refundable – No access classes, Pool, Steam room, jacuzzi, Sauna & Changing facilities

New members only- Must join in January 2024. First payment will be required from start of membership followed by first Direct Debit on 1st March – includes Full access to Gym, Classes, Pool, Steam room, jacuzzi, Sauna & Changing facilities – non refundable – Non transferable.

A set allocation of sale rooms is provided only on select dates during the period 1/1/24-29/2/24. Once this allocation is sold then our normal rates and packages will apply. Bookings are based on two adults sharing a double or twin room. Upgrades are to Deluxe Spa Doubles for 2 adults in a king size bed, and subject to allocation availability. 20% discount is on all food and drink items purchased in any of our bars or restaurant when showing your validated key card. This offer cannot be used in conjunction with any other offer.

Limited time, available both packages must be booked and received before March 31st 2024 Both packages must be 18 years or older Packages and Offers are subject to availability, are at the Hotel’s discretion and certain dates may be excluded. Packages and Offers may not be used in conjunction with other packages, offers or promotions. Packages and Offers are all pre-payable in full at the time of booking and are non-refundable and non-transferable. At the hotel’s discretion, reservations may be amended once to a new arrival date within the travel window of the Package or Offer. For any further queries please contact the Reservations Team

This package includes breakfast, accommodation, 2-course dinner dinner allowance of £32 per person in our 1744 Restaurant, and use of the Retreat leisure facilities. Payment taken at the time of booking and non refundable