Terms and Conditions
All Packages and Offers are subject to the ‘Packages and Offers Terms and Conditions’.
Terms and Conditions for named Packages and Offers are in addition to the Standard Packages and Offers Terms and Conditions.
All Packages and Offers are subject to availability, are at the Hotel’s discretion and certain dates may be excluded. Packages and Offers may not be used in conjunction with any other packages, offers or promotions.
Only a proportion of the hotel’s rooms at any time may be available under select Packages and Offers. Where there is no availability for a Package or Offer on a certain date, standard room rate options will apply.
Packages and Offers are all pre-payable in full at the time of booking and are non-refundable and non-transferable. At the Hotel’s discretion Packages and Offers may be amended to an alternative date in exceptional circumstances though an admin charge of £20 would apply and the new date if advertised for a higher rate would increase to that level.
All residents benefit from free access to the Retreat Health Club facilities which are open every day. Children’s swim times are 8-10am and 3:30-5:30pm daily, outside of these times, the pool area is for over 18’s only. Towels and changing facilities are provided. Valuables should never be stored in the lockers. Access is from 1pm on the day of arrival until 11am on the day of departure.
Unless otherwise stated, all Packages and Offers offering overnight stays are based on 2 adults sharing a room. Family Packages and Offers are based on 2 adults and up to 2 children staying in a purpose designed family room. If additional child spaces or cots are required, guests are required to inform the hotel directly on booking. Children’s meals are not included and require payment upon consumption on non-packaged prices.
The inclusions within each offer will be exactly as specified in the offer detail itself. Breakfast, where included and unless otherwise stated, shall be a buffet breakfast selection, including a continental and full English breakfast offering. Room service breakfast incurs a £5 tray charge.
Dinner, where included and unless otherwise stated, shall be a £32 per person food allowance from our 1744 Restaurant Menu. This can only be used against food items shown and not drinks. Any additional charges incurred along with drinks and our discretionary 12.5% service charge should be settled in the Restaurant or charged to your room if applicable. We recommend booking your table in advance to secure your preferred dining time. Please use our booking link to reserve your table.
Children can order from our Children’s Menu which offers dishes for both smaller and growing children. Dishes are charged as taken. Should a child wish to dine from the main menu then the full prices shown would apply for their meal. Portions would be the same as for adults.
We are able to cater for all dietary requirements and allergies. For complex needs please contact the hotel directly.
Guests are welcome to use their £32 per person dinner allowance on food ordered from our Lounge Menu, served in the Cocktail bar or nearby lounge areas. Alternatively the allowance can be used on Room Service food items. All room service orders outside of breakfast hours attract a tray charge of £7.50
The Hotel has a small number of rooms which are specified as dog friendly and pets may only accompany guests who have a pre-booked dog friendly bedroom. There is a nightly charge of £25 per dog per night. Dogs are not permitted in the Restaurant and Retreat Lounge, but can be present in the main bar and adjacent lounges as long as they are well behaved and do not disturb other customers. Owners are responsible for ensuring their pet does not cause disturbance to other residents notably if leaving them alone in their bedroom and must provide a mobile contact number to reception.
For any further queries please contact the Reservations Team on [email protected] or 01388 770600
10% discount valid on direct online bookings only. Promo code ‘BOOKDIRECT’ must be used upon purchase to redeem offer. Available on flexible and advanced purchase room rates only. BOOKDIRECT code can not be used in conjunction with any other package or offer available. Late check-out free of charge until 12pm. 10% off retail beauty spa products available for purchase in Retreat Spa. Offer cannot be redeemed for cash. Offer subject to availability and may change without notice.
Offer includes 4-nights’ accommodation, breakfast & a a £32 per person dinner allowance each evening per person, Afternoon Tea available to book from 1pm-4pm on day of arrival, a bottle of Prosecco on arrival and 15% off Spa treatments. Promotional code ‘GBB’ must be used upon booking
Offer includes 7-nights’ accommodation, breakfast & a a £32 per person dinner allowance each evening per person, a picnic lunch on a day of your choice during the stay, Afternoon Tea available to book from 1pm-4pm on day of arrival, a bottle of Prosecco on arrival, a free Deluxe Room upgrade and 15% off Spa treatments. Promotional code ‘GBB’ must be used upon booking.
Offer includes overnight accommodation in a Deluxe Spa Double Room with spa bath, birthday banner, card in your room, heart shaped petals on your bed, a £32 per person dinner allowance each evening per person, in-room chilled, and a chocolate plate. Valid until 30th September 2026. Subject to availability. Stay Dates 26/02/25 – 30/09/25.
Offer includes overnight accommodation in a Deluxe Spa Double Room with spa bath, anniversary banner & card in your room, heart shaped petals on your bed, robes, flip flops, a a £32 per person dinner allowance each evening per person, in-room chilled Prosecco, and a chocolate plate. Valid until 30th September 2026. Subject to availability. Stay Dates 26/02/25 – 30/09/25.
This package includes breakfast, accommodation, a £32 per person dinner allowance each evening and use of the Retreat leisure facilities, along with a bottle of Prosecco ready for your arrival on 2 night packages. Full Prepayment taken at time of Booking. Non refundable. Valid until 30th September 2026.
Additional Evening Only Guests are £26.00 per person
Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person
Civil Ceremony Room Hire is NOT included in the package, additional charges apply
A supplement charge of £1,000.00 applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall
Only valid for available dates from 1st November 2024 to 31st March 2025, October 2025 to March 2026, October 2026-December 2026.
Available for new bookings only
New members only – Full payment required Only valid from – No transferable – None refundable – No access classes, Pool, Steam room, jacuzzi, Sauna & Changing facilities
Not applicable with any other membership type or contract
Available to 18 years and over only. Short-term membership benefits apply.
Non refundable or transferable.
Deposit of £10 required at time of booking. Full balance is due 2 weeks prior to the event.
Tickets are non-refundable
10% off any Kynren – An Epic Tale of England (night show) performance this summer, but excludes VIP and premium seats. Offer valid until 12 September 2026. Excludes VIP and Premium Seating. Not valid for existing bookings.
Selected dates, limited time only. New bookings only. Based on minumim 45 day and 45 evening guests.
This offer is available on all Meeting confirmed in between April & June 2026 Available on bookings with a minimum value of £1,000 A tree will be planted on your behalf in the month your wedding takes place. Trees will be planted within our dedicated grove: https://treesforlife.org.uk/groves/539240/ This offer is subject to availability and may be withdrawn at any time
Offer valid on new bookings made between 1 May and 30 June 2026. Excludes nails and hair services. Cannot be used on pre-existing bookings or in conjunction with any other offer.
15% off offer valid June 1st – 21st 2026. Discount applies to selected gift vouchers. Ts and Cs including validity date apply per unique voucher and can be viewed prior to purchase. To redeem vouchers, all bookings must be made in advance and are subject to availability. Quote voucher details when booking via telephone.
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