Terms and Conditions
All Packages and Offers are subject to the ‘Packages and Offers Terms and Conditions’. Terms and Conditions for named Packages and Offers are in addition to the Standard Packages and Offers Terms and Conditions.
Use promo code WINTER to redeem offer at https://bookings.redworthhalldurham.co.uk/offer/winter or quote upon booking via telephone or email, Advance Purchase Rates offer a discount on the Flexible Rate of up to 30%, but they require a minimum advance booking period and full pre-payment at the time of purchase. Bookings made on these rates cannot be changed, transferred, or refunded at any time.
Stay Your Way Sustainability Initiative
Any skipped cleans must be registered with reception with 1 x drink per person per skipped room clean available upon a minimum 2-night stay. Eligible drinks must be redeemed in hotel restaurant or bar and include 1 x 25ml glass of house wine, 1 x draught soft drink, 1 x bottle of beer or 1 x single measure house spirit and mixer. Alcohol for over 18’s only. No cash alternative.
All Packages and Offers are subject to availability, are at the Hotel’s discretion and certain dates may be excluded. Packages and Offers may not be used in conjunction with other packages, offers or promotions.
Only a proportion of the hotels rooms at any time may be available under select Packages and Offers. Where there is no availability for a Package or Offer for a certain date, standard room rates for room only or bed and breakfast will apply.
Packages and Offers are all pre-payable in full at the time of booking and are non-refundable and non-transferable. At the hotel’s discretion, reservations may be amended once to a new arrival date within the travel window of the Package or Offer.
All residents shall benefit from free use of the Retreat Health Club facilities which are open every day. For details on dedicated children’s swim times please visit https://www.redworthhalldurham.co.uk/spa/fitness/. Outside of these times the pool area is for adult use only (18 yrs +). Towels are provided. Lockers require a £1 coin to operate.
Unless otherwise stated, all Packages and Offers offering overnight stays are based on 2 adults sharing a room. Family Package and Offers are based upon 2 adults and up to 2 children staying in a purpose designed family room. If additional child spaces are required, guests are required to inform the hotel directly upon booking.
The inclusions within each offer will be exactly as specified in the offer detail itself. Breakfast where included and unless otherwise stated, shall be a buffet breakfast selection, including a continental and full English breakfast offering. Room Service breakfast incurs a £5 tray charge.
Dinner, where included and unless otherwise stated, shall be a choice of two courses from the standard 1744 restaurant menu. Reservations may be made in advance via www.redworthhalldurham.co.uk to secure preferred times. The menu provided may contain a small number of dishes that show a supplement to the Package and Offer. Guests may order a 3rd course for an additional £6 charge or additional beverages. Supplementary charges are payable on your dinner bill.
Children can choose from our family-friendly “Little Ones” menu with the option to upgrade to our Restaurant Menu for just £10 per child.
We are able to cater for all dietary requirements and allergies. For complex needs please contact the hotel directly.
Guests may take their dinner allocation as £25 per person to spend on food items from our Lounge menu, served in the lounge and bar areas. Alternatively, the allocation may be used on Room Service food items. Room Service outside of breakfast hours incurs a £7.50 tray charge.
Dogs are not permitted in the restaurant. Owners should enquire which areas of the lounges are suitable to eat with dogs present. There are only a very small number of dedicated dog-friendly rooms at the hotel and pets may only accompany guests with a pre-booked dog-friendly room. Dogs and pets incur a nightly charge of £10.
For any further queries please contact the Reservations Team on [email protected] or 01388 770600
Book Direct Bundle
10% discount valid on direct online bookings only. Promo code ‘BOOKDIRECT’ must be used upon purchase to redeem offer. Available on flexible and advanced purchase room rates only. BOOKDIRECT code can not be used in conjunction with any other package or offer available. Late check-out free of charge until 12pm. 15% off retail beauty spa products available for purchase in Retreat Spa. Offer cannot be redeemed for cash. Offer subject to availability and may change without notice.
Use promo code AUTUMN to redeem offer at https://bookings.redworthhalldurham.co.uk/offer/autumn1 or quote upon booking via telephone or email, Advance Purchase Rates offer a discount on the Flexible Rate of up to 30%, but they require a minimum advance booking period and full pre-payment at the time of purchase. Bookings made on these rates cannot be changed, transferred, or refunded at any time.
Offer is Subject to Availability
Only applies to new bookings.
Full payment at the time of booking, non-refundable
Upgrade at half price to a Deluxe Spa double room for just £144 (full price £159).
Stay Dates: 01st October – 31st October 2023 subject to availability.
Full Payment is taken at the time of booking. Non refundable and non transferable.
Our “Little Ones “ Menu is aimed at 2-8 year olds and 2 courses are included from this menu which is shown on our website.
Older children are welcome to order from this menu though portion sizes are geared towards younger children.
Where the £10 upgrade to 2 courses from the Restaurant menu is selected, adult portions will be served unless you request otherwise.
Offer includes 4-nights’ accommodation, breakfast & a two-course dinner on 2 of your night’s stay per person, afternoon tea on a day of your choice, a bottle of Prosecco on arrival and 15% off Spa treatments. Promotional code ‘GBB’ must be used upon booking
Offer includes 7-nights’ accommodation, breakfast & a two-course dinner on 3 of your night’s stay per person, a picnic lunch on a day of your choice during the stay, afternoon tea on a day of your choice during the say, a bottle of Prosecco on arrival, a free Deluxe Room upgrade and 15% off Spa treatments. Promotional code ‘GBB’ must be used upon booking.
Offer includes overnight accommodation in a Deluxe Spa Double Room with spa bath, birthday banner, card in your room, long stem roses, a 2-course Dinner in 1744 Restaurant per person, in-room chilled, and a chocolate plate.
Offer includes overnight accommodation in a Deluxe Spa Double Room with spa bath, anniversary banner & card in your room, heart shaped petals on your bed, robes, flip flops, a 2-course Dinner in 1744 Restaurant per person, in-room chilled Prosecco, and a chocolate plate
This package includes breakfast, accommodation, 2 course dinner in our 1744 Restaurant and use of the Retreat leisure facilities, along with a bottle of Prosecco ready for your arrival. Full Prepayment taken at time of Booking. Non refundable
GBB Rates available until the end of December 2023
Full Payment is taken at the time of booking. Non-refundable and non-transferable.
Our “Little Ones “ Menu is aimed at 2-8 year olds and 2 courses are included from this menu which is shown on our website.
Older children are welcome to order from this menu though portion sizes are geared towards younger children.
Where the £10 upgrade to 2 courses from the Restaurant menu is selected, adult portions will be served unless you request otherwise
- All joiner party event bookings require a non-refundable, non-transferable deposit of £10.00 per person within 7 days of a provisional booking being made.
- Christmas Day Lunch and New Year’s Eve Gala events require a non-refundable, non-transferable deposit of £30.00 per person within 7 days of a provisionally booking being made.
- Due to demand, we will require full payment for Christmas Day and New Year’s eve events 6 weeks prior to the event dates and no refunds can be issued once full payment has been made. For bookings made within the 6 weeks, full payment is required on confirmation.
- For all other events, full balance will be due 4 weeks prior to the event date. For bookings made within 4 weeks of the event date, full payment is due at the time of booking.
- You can add to your booking at any time (subject to availability), but if you need to reduce numbers, you won’t receive a refund for deposits paid prior to full payment or full payment if within the 4 weeks. Deposits cannot be transferred to cover drinks, accommodation or any other extras.
- Should your party cancel after full pre-payment has been made no money will be refunded.
- If we have to cancel an event or change the entertainment, you’ll be informed and may be offered an alternative event or a full
- All accommodation for the joiner events are fully payable on confirmation and are non-refundable, nor-transferable. Guests within your party are welcome to call reservations or events direct to arrange their own accommodation requirements.
- No beverages of any kind are permitted to be brought into the Hotel.
- For bookings over 30 guests, you will be issued an event contract to secure your booking along with request for a non-refundable, non-transferable deposit of £10.00 per person.
- Whilst every consideration will be made to accommodate your seating preferences, these cannot always be guaranteed.
- Joiner events will include tables with mixed party bookings to accommodate the full capacity in the room.
- The party organiser is in charge of making all payments and guests within your party. All catering and pre-ordered drinks must be pre-paid no later than 72 hours prior to the event.
- If a specific wine ordered is unavailable, you will receive one equally as good or better. Additional drinks may be pre-ordered on request.
- Dress code – we respectfully ask our guests that smart casual wear be worn at all our Festive Events.
- Smoking is not permitted indoors including vaping. There are designated areas outside the hotel entrances for smoking.
- Dinner service will begin promptly so please arrive in good time so as not to inconvenience other guests.
- If your party menu choices have not been returned to the team by 14 days prior to the event date, we reserve the right to allocate your menu choices for you which will not be amendable once chosen.
- All prices include VAT at the current rate
- All bookings are subject to availability
Dietary Requirements
If you or any of your party have any dietary requirements, please make the Event Team aware at the time of booking and at the stage of providing your menu requirements to ensure these can be accommodated.
Liabilities
The Hotel shall not be liable for any failure or delay in performing any of its obligations under this agreement or liable to an attendee or guest for any loss or damage to property if the failure or delay was due to any cause beyond its reasonable control.
Room Allocation & Seating Arrangements
Unless stated, the party location will be determined by the Hotel. We reserve the right to split larger parties into smaller groups or smaller parties to be joined by other groups. The table plan for each event will be decided by the Hotel dependant on final guest numbers. We reserve the right to change the specific room location of an event if necessary whilst still providing the menu and entertainment listed.
Pricing
The Hotel reserves the right to increase the level of VAT subject to legislative increases. All prices include items as described in the brochure although, menu substitutions are possible depending on availability of products and ingredients.
Terms and conditions:
2024 extra charges
Additional Evening Only Guests are £25.00 per person
Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person
Civil Ceremony Room Hire is NOT included in any of our packages, additional charges do apply
A £1,000.00 room hire charge applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall on any package
…………………………
2025 extra charges
Additional Evening Only Guests are £26.00 per person
Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person
Civil Ceremony Room Hire is NOT included in any of our packages, additional charges do apply
A £1,000.00 room hire charge applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall on any package
January – December 2024 Price based on minimum guest numbers.
Civil Ceremony Room Hire is NOT included in the package, additional charges apply. A supplement charge of £1,000.00 applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall.
Terms and conditions:
Additional Evening Only Guests are £26.00 per person
Children Aged 4-13yrs are £50.00 per person | Children Aged 3yrs & under are £20.00 per person
Civil Ceremony Room Hire is NOT included in the package, additional charges apply
A supplement charge of £1,000.00 applies if you move to the Prince Bishop Suite for your evening reception from the Great Hall
Only valid for available dates from 1st November 2023 – 31st March 2025 or 1st November 2024 to 31st March 2025
Available for new bookings only
- Offer is Subject to Availability
- Only applies to new bookings
- 15% off Spa Treatments booked in Advance only
- Full payment at the time of booking, non refundable